Refund policy

BestDealPerfume Return & Refund Policy

At BestDealPerfume, we stand behind the authenticity and quality of every fragrance we offer. To ensure a fair and reliable experience for all customers, please review our return and refund policy before placing an order.

Return Window

Eligible items may be returned within 21 days of delivery.

To request a return, email us at support@bestdealperfume.com with your order number and the reason for your request.

All returns require prior authorization. Once your request is approved, we will provide the appropriate return address and detailed instructions.

Please do not send any item back without authorization. Unauthorized returns may be refused.

Return Eligibility

To be eligible for a return, an item must be:

Unopened, unused, and unsprayed
Factory sealed, when originally sold with shrink wrap or a protective seal
In its original box and packaging
Returned in a properly protected shipping box
Accompanied by the order number or proof of purchase

We do not accept returns for fragrances that have been opened, sprayed, tested, used, altered, or damaged after delivery.

Returns sent in envelopes, unprotected packaging, or packaging that does not adequately protect the product may be refused.

Return Shipping and Original Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, leaking, incorrect, or incomplete.

Original shipping charges are non-refundable.

For orders that qualified for free shipping, the outbound shipping cost paid by BestDealPerfume may be deducted from the refund amount.

We strongly recommend using a trackable and insured shipping service. BestDealPerfume is not responsible for return packages that are lost, delayed, or damaged while being shipped back.

Restocking Fees

Approved returns that are not the result of an error by BestDealPerfume may be subject to a 10% restocking fee.

The restocking fee is calculated from the purchase price of the returned item and helps cover inspection, handling, and restocking costs.

Items returned without their original packaging, but otherwise accepted at our discretion, may be subject to a restocking fee of up to 30% of the item’s purchase price.

No restocking fee applies when an item is confirmed to be damaged, defective, leaking, incorrect, or incomplete due to an error by BestDealPerfume or a fulfillment partner.

Damaged, Defective, Leaking, Incorrect, or Missing Items

Please inspect your order immediately after delivery.

Your item arrived damaged or broken
The fragrance is leaking
The atomizer or bottle is defective
You received the wrong item
An item is missing from your order

Please include:

Your order number
A clear description of the issue
Photographs of the product
Photographs of the original packaging and shipping box
A photograph of the shipping label

Please keep the item and all original packaging until the claim has been reviewed. Depending on the circumstances and product availability, we may offer a replacement, exchange, store credit, or refund.

Non-Returnable Items

The following items are non-returnable:

Opened, sprayed, tested, or used fragrances
Testers
Products without their original packaging
Products returned without prior authorization
Gift cards
Final-sale, clearance, or non-returnable items clearly marked at the time of purchase
Products damaged after delivery through misuse, improper storage, or mishandling

Refused, Undeliverable, or Unclaimed Packages

Shipping costs are non-refundable for packages that are refused, undeliverable, unclaimed, returned to sender, or delayed because of an incorrect or incomplete address provided by the customer.

Any applicable return shipping costs, original shipping costs, and restocking fees may be deducted from the refund.

Exchanges

We do not guarantee direct exchanges.

The quickest option is to request a return for the eligible original item and place a new order for the desired product once the return is approved.

If an item arrived damaged, defective, leaking, incorrect, or incomplete, please contact us before placing another order.

Refund Processing

Once an authorized return is received, it will be inspected to confirm that it meets the eligibility requirements.

We will notify you by email when your return has been approved or denied.

Approved refunds are issued to the original payment method within 7 business days after inspection. Your bank or card issuer may require additional time for the refund to appear on your statement.

Refunds may be reduced by applicable original shipping costs, return shipping costs, and restocking fees as described in this policy.

Order Cancellations

If you need to cancel an order, contact us immediately at support@bestdealperfume.com.

We will make every reasonable effort to cancel an order before it is processed or submitted for fulfillment. However, cancellation is not guaranteed once an order has entered processing or shipment preparation.

Approved customer-requested cancellations are subject to a $3.99 cancellation fee per order.

Orders that have already shipped must follow the standard return process.

Shipping Delays or Unavailable Items

We work to process and ship orders within the timeframes stated on our website.

If an item becomes unavailable or we cannot ship an order within the promised timeframe, we will contact you with the option to approve a revised delivery date or cancel the affected item for a refund to your original payment method.